Privacy Policy

1. Introduction

DigitbiteAI and its subsidiaries (collectively "DigitbiteAI," "we," "us," or "our") respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our AI automation services, visit our websites, or interact with us.

This policy applies to all services provided by DigitbiteAI, including our AI agents, automation platforms, and related services across our global operations in the United States, United Kingdom, India, and United Arab Emirates.

2. Information We Collect

Information You Provide Directly

• Contact information (name, email, phone number, company details)
• Account credentials and profile information
• Business information (company size, industry, use cases)
• Communications with our support and sales teams
• Payment and billing information (processed by third-party providers)
• Content and data uploaded to our AI systems for processing

Automatically Collected Information

• Usage data and analytics from our platforms and AI agents
• Device information, IP addresses, and browser details
• Log files and system performance data
• Cookies and similar tracking technologies
• AI interaction patterns and conversation metadata

3. How We Use Your Information

Service Delivery

• Provide, maintain, and improve our AI automation services
• Process and execute AI agent tasks and automations
• Deliver customer support and technical assistance
• Process payments and manage billing
• Monitor system performance and security

Communication and Marketing

• Send service updates, security alerts, and support messages
• Provide product information and educational content
• Conduct surveys and gather feedback
• Send marketing communications (with your consent)

AI Improvement and Analytics

• Analyze usage patterns to improve AI performance
• Develop new features and services
• Generate anonymized analytics and insights
• Train and improve our AI models (with anonymized data)

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area and UK, we process your personal data based on:

• Contract: To fulfill our service agreements with you
• Legitimate Interest: To improve our services and ensure security
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information in the following circumstances:

• Service Providers: Trusted third parties who assist in service delivery (cloud hosting, payment processing, customer support)
• Legal Requirements: When required by law, legal process, or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)
• Consent: With your explicit permission for specific purposes
• Aggregated Data: Anonymous, aggregated information that cannot identify individuals

6. Data Security and Protection

We implement enterprise-grade security measures to protect your information:

• Encryption: AES-256 encryption at rest and TLS 1.3 for data in transit
• Access Controls: Role-based access with multi-factor authentication
• Compliance: SOC 2 Type II, HIPAA, and other security certifications
• Monitoring: 24/7 security monitoring and incident response
• Infrastructure: Secure cloud hosting with leading providers
• Employee Training: Regular security awareness and data protection training

7. Data Retention

We retain your personal information for different periods based on the type of data and purpose:

• Account Data: While your account is active and for 3 years after closure
• Service Data: For the duration of service provision plus applicable legal requirements
• AI Training Data: Anonymized data may be retained indefinitely for model improvement
• Legal Requirements: As required by applicable laws and regulations
• Security Logs: Up to 7 years for security and compliance purposes

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Consent Withdrawal: Withdraw consent for consent-based processing
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@digitbiteai.com. We will respond within the timeframes required by applicable law.

9. International Data Transfers

DigitbiteAI operates globally with offices in the United States, United Kingdom, India, and UAE. Your information may be transferred to and processed in these countries. We ensure that such transfers comply with applicable data protection laws through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries deemed to have adequate protection
• Binding Corporate Rules for intra-group transfers
• Appropriate safeguards and security measures

10. AI and Machine Learning Practices

Our AI systems learn and improve through data processing. We want to be transparent about these practices:

• Data Anonymization: Personal information is anonymized before AI training
• Opt-out Options: You can opt out of having your data used for AI improvement
• Model Security: AI models are secured and access-controlled
• Human Oversight: Human review and validation of AI decisions
• Bias Mitigation: Regular testing and mitigation of AI bias
• Transparency: Clear disclosure when AI is making decisions

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we have collected information from a child under 16, please contact us immediately.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for service functionality
• Performance Cookies: Help us improve our services
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

13. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice via email or through our services.